Privacy disclosure

1. Data Collection & Usage

We collect and process Call Display Records (CDR) to provide operational analytics, performance metrics, and intelligence reporting. This data includes, but is not limited to:

• Call timestamps and durations.
• Originating and terminating phone numbers.
• Metadata required for AI-driven summarization and sentiment analysis.

2. Storage & Infrastructure

Your information is primarily stored and managed on our private, local servers. By utilizing localized infrastructure, we maintain a higher degree of oversight and control over the data environment.

3. Data Retention

To ensure accurate historical reporting and trend analysis, we retain Call Display Records for a period of up to six months.

• Automatic Purge: Data exceeding the six-month threshold is systematically deleted from our active production environment.
• Customer Control: Specific retention settings may be adjusted based on individual service agreements.

4. Third-Party Data Processing (API Delegation)

To provide advanced features—including AI summarization, transcription, and sentiment trends—certain data segments may be delegated to external processing platforms via secure APIs.

• Independent Policies: These third-party providers maintain their own independent privacy and data retention policies.
• Data Minimization: We only transmit the specific data points required to fulfill the requested intelligence function.

5. Sector-Neutral Compliance

While we provide services to various regulated industries (including Healthcare, Automotive, and Legal), this policy serves as a general framework. Users are responsible for ensuring that their use of our platform aligns with their specific industry-mandated compliance obligations and local regulations.